The Ralph FAQs

Below are some of the most common queries that our team are asked – please have a read and if your query isn’t answered here then contact us directly.

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Why is our hospital called The Ralph?

Ralph was an adorable rescue cat that Shailen helped to treat after he was hit by a car in 2008. They went on to spend two years sharing a home together before Ralph sadly passed away in 2010. It was in his memory that Shailen set up The Ralph Site, a non-profit online pet loss community that supports countless carers through the bereavement process. When Shailen’s idea for a veterinary referral hospital was born, it felt only right that as a lasting tribute to the wonderful Ralph, the hospital be named in his honour.

Visit The Ralph Site

How do I know my pet will be well cared for?

Our patients will always be given excellent care and treated with compassion.

We always take the time to care for and treat each animal as an individual and have a deep understanding and respect for the relationship between our patients and their human families.

We are patient with those in our care and understand that there is so much more to hospital care than medication, tests and operations. We take time to get to know them and to nurse them.

We follow the fundamentals of compassionate care to ensure that our patients are supported to be as relaxed as possible and that their experience with us is healing and positive.

We always act with our patient’s best interests at heart and ensure that our pet carers are fully up to date and informed every step of the way.

These beliefs are all reflected in the core values that we live and breathe every day. If you have any questions or concerns, please contact us.

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What should I do if I have a nervous pet?

If your animal companion is nervous around other animals/humans, firstly please try not to worry.

We have a number of ways to help including a dedicated Champion of Compassionate Patient Care Team, headed up by Caroline Martin, who will be able to provide support and guidance to ensure your pet’s visit is as relaxed as possible.

Please contact the Compassionate Patient Care Team on [email protected] who will be happy to help.


How do I find The Ralph?

Our address is Fourth Avenue, Globe Business Park, Marlow SL7 1YG.

Click below for a map and directions.

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What services does The Ralph provide?

We are a multidisciplinary referral centre meaning we offer a fantastic range of clinical services:

  • Anaesthesia and Analgesia
  • Cardiology
  • Dentistry
  • Diagnostic Imaging
  • Emergency + Critical Care
  • Internal medicine
  • Neurology + Neurosurgery
  • Oncology
  • Ophthalmology
  • Orthopaedics
  • Physiotherapy + Rehabilitation
  • Primary Care Out-of-Hours
  • Soft Tissue Surgery

Click the links below to find out more about our services and facilities.

Our Services    Our Facilities

How do I refer to The Ralph?

We know primary care practices are very busy. We want to make it as easy as possible to refer patients to us. You have three options: use our online portal; email [email protected]; or call us on 01628 308330.

Who works at The Ralph?

As well as an experienced team of referral clinicians and nurses, we also have a fantastic Customer Care team to ensure that our referring practices and pet carers are fully supported.

At The Ralph we also nurture a great workplace culture. Our Champions of Culture, Community and Innovation support us to live by the hospital’s core values and to ensure that our people thrive!

Click below to find out more about our wonderful team at The Ralph.

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Does The Ralph offer payment plans?

Yes! We have partnered with Tabeo Finance who offer a 0% loan over 6 or 10 months.

We facilitate the setup of the loan between you and Tabeo Finance. Once approved, you pay Tabeo Finance directly by monthly direct debit.

For any finance questions email please get in touch with our Finance Team [email protected]

How can I get in touch with The Ralph?

There are lots of ways to get in touch and we’d love to hear from you. Find all our contact details by clicking the link below.

And why not join our community? This will ensure you never miss out on our news, blogs, and events. You can also follow us on social media.

Contact Us     Join our Community

How can I join The Ralph Team?

We are always looking for talented and compassionate individuals to join our team. Check out our Join Team Ralph page for our current vacancies.

Even if we don’t have any active opportunities, we would still love to hear from you. So, if you would like to be part of our journey,express your interest to [email protected]. Please include your CV.

We also offer student placements, so please get in touch to find out more.