Common questions answered by us.

Why is the hospital called The Ralph?

Ralph was an adorable rescue cat that Shailen helped to treat after he was hit by a car in 2008. They went on to spend two years sharing a home together before Ralph sadly passed away in 2010. It was in his memory that Shailen set up The Ralph Site, a non-profit online pet loss community that supports countless carers through the bereavement process. When Shailen’s idea for a veterinary referral hospital was born, it felt only right that as a lasting tribute to the wonderful Ralph, the hospital be named in his honour.

Where is The Ralph located?

The Ralph is located just off the A404 on Globe Business Park in Marlow, Buckinghamshire. It is just 3 miles from Junction 4 of the M40 and 6 miles from Junction 8/9 of the M4 making it very easy to get to. Our hospital has lots of free parking and most importantly lots of outside green space for your canine companion!

Our address is Fourth Avenue, Globe Business Park, Marlow SL7 1YG.

Who will be working at The Ralph?

There will be lots of people working at The Ralph to make sure that our patients and our people are well cared for at all times. As well as an experienced team of clinical specialists and nurses, our people will also include a Customer Care team to ensure that our referring practices and pet carers are fully supported. At The Ralph we also nurture a great workplace culture. Our Champions of Culture, Community and Innovation support us to live by the hospital’s core values and to ensure that our people thrive!

What are The Ralph’s core values?

Our core values are what lie at the heart of who we are and what we do. They are what drive us and are the foundations of our hospital. Each and every one of them is vital to how we run our business, how we care for the animals we treat, and how we work with one another.

  • We care for every animal as we would our own
  • We act with compassion, integrity and humility
  • We treat ourselves and others with patience and gratitude
  • We value our people and prioritise their wellbeing
  • We embrace a learning mindset which has creativity at its core
  • We champion a community that nurtures a shared vision
  • We are a team that paves our own way and leads by example

What services will The Ralph provide?

The Ralph will offer a fantastic range of services including Orthopaedics, Soft Tissue Surgery, Internal Medicine and Neurology & Neurosurgery. This is alongside Emergency and Critical Care departments which will operate 24-7-365. The hospital will also offer Out-of-Hours (nights, weekends, Bank Holidays) cover for local primary care practices who choose to make use of this service.

How can I find out more about referring to The Ralph?

We would love to chat to you about how you can refer your patients to The Ralph. How about we pop by your practice at a time convenient to you to tell you more about what we do and how we do it? We will also provide some CPD training and yummy food at the same time! If you would like to arrange a visit with us, please email and we can pop it in the diary.

How can I keep up to date with The Ralph’s progress?

There are lots of ways that you can keep up to date with us. Why not sign up to our newsletter here? We send regular updates on our progress including how the building is taking shape, our expanding team, and other interesting and worthy snippets of information as they happen.

Why not follow us on social media? We will be posting regular updates across a number of platforms on all of the great work that is underway.

And finally, we will be hosting regular events including site walk arounds. You can find out more here.

How do I join The Ralph team?

We would love to hear from anyone who is interested in being part of our epic journey. Please drop a note to and we will be in touch!