Join Our Customer Care Team

“Humans are just as important as the patients. People are often so grateful for what we’re doing for their animals and that makes it all worthwhile.” (Izzy)

Our dedicated Customer Care Team is at the forefront of everything we do at The Ralph. They are the friendly voice at the end of the telephone, the warm welcome as you visit the hospital and the bridge between our communities and our clinical team.

We are looking to expand our “CCT”…


Responsibilities include, but are not limited to:

Liaising with referring veterinary practices and pet carers to book appointments
Greeting clients and patients for their appointments
Facilitating patient discharges
Communicating with other members of Team Ralph – including our clinical staff
Taking payments
Other related administrative duties

The rota includes working weekday late shifts and some weekends.


Share our core values. Values such as compassion, patience, gratitude, humility and a learning mindset.
Prioritise tasks and go with the flow in a changeable working environment
Work on your own initiative, showing a proactive approach to work
Deal calmly, confidently and positively with people at all levels, over the phone, via email and in-person
Embrace technology as required to perform your role
Work well as part of a team

The Ralph is a workplace that focuses on culture, core values and mission. If you want to know more about this, we would love to hear from you.


  • Salary range: £20,000-26,000

To Apply

Get in touch by emailing Charlotte, HnR Operations Assistant, at [email protected]. Please include your CV and let us know your availability to start.

The application deadline is Monday 15th November 2021.

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